With water steadily streaming into the basement, we called ServiceMaster. Chris R was at our house quickly, and professionally assessed, gave us his plan for cleanup and mold fix, and had a team to us within 2 days to begin cleanup. The team was professional, efficient, and had a strong plan to help us, with clean up, drying out, and mold remediation. Both Chris R and General Manager John K were attentive, checking in often, and were very flexible to accommodate our remediation expert's advice, more rain along the way, and our endless questions. They were absolutely super, did a great job while managing multiple other jobs, with great service. We hope never to have to call again (!) But if we are ever in this situation again, we would not hesitate to bring these guys back. Big thank you to John, Chris and the team.

We had a great experience! Our basement was totally flooded from the excessive rain. ServiceMaster was there by 1:30 that afternoon and I’d called only three hours prior. They came fast, cleaned up fast, and tolerated all the excessive junk in my basement. They figured out the issue and we have good next steps in place. I highly recommend.

I cannot express enough how Servicemaster came to our rescue when our boiler cracked and my basement flooded horribly. They were at my house within 2 hours on a Friday night and stayed till it was cleaned out and emptied helping me through the entire process moving all my items, cleaning up the water and so on. They came back all weekend to check on the fans etc. Nothing short of amazing! Michael and his crews are top notch! I would use them again in a heartbeat! Thank you Michael,Donna and your entire staff!

The Portchester NY branch was Professional. Worked quickly to fix water problem. Good clean up during & when job was completed. Chris site manager kept us informed every step of the way.

We had a sewage back up in our downstairs bathroom into the basement. Once we contacted ServiceMaster, Chris and his team were efficient at removing the wet and damaged materials as well as cleaning and sanitizing before mold set in. Still completing the drying process with several air movers and a dehumidifier down there. They are scheduled to be picked up tomorrow. Considering the circumstances, we are pleased with their service so far. Chris has been great at communicating with us. They were up front about pricing so we knew what to expect.

We were in desperate need of clean up after flooding. Service Master responded immediately and came to us even though they had an already full schedule. They spent hours cleaning it up even after hours and did a fantastic job! Great attitude, very professional. Would definitely use again!

Services: Mold inspection, Water damage-related cleanup & repair, HVAC duct & vent cleaning, Deep clean, Water damage-related mold removal

Positive: Professionalism, Responsiveness

They were very responsive in an emergency and extremely helpful. Everyone was professional, friendly and I would recommend them.

Omg where do I start sad to say that I had a flood in my apartment and the landlord had to do the floors ceilings and walls. We had to move all our stuff out and service master came in packed all my things I mean every little thing and I have a lot of stuff. They moved it out put it in storage for me and when the time came to move back in I called Andrew who was awesome he gathered his crew and had to move my stuff out of storage came to my home unpacked everything for me and put it in the same exact place. Need to say that I didn’t have to lift one finger omg. The wiped my things down before putting it back asked me where they belonged and so forth. The team was very sensitive very kind very hands on and most importantly very friendly they were here for me and nothing else. I highly recommend them for my future move hands down I was very happy extremely happy thank you guys again we appreciate your business.

Service Provided: Full Service Water Damage Cleanup 

Recently, we had our water heater burst and flood our finished basement...Working with ServiceMaster was fantastic...The staff was extremely friendly, responsive, and professional and able to restore our basement sooner than expected..Working with them was a pleasure...

My washing machine broke and there was water everywhere, on the main level...ServiceMaster sent a crew out right away...They were timely, efficient, knowledgable and friendly...I would recommend ServiceMaster to my family, friends and you! ...

Team came and worked hard to mitigate the water. Fans and dehumidifiers were set up. Pulled wet rug, padding, and items that got wet. They were on touch every day through the process. Good job guys and thanks.